Shipping Information & Instructions
Shipping is available and handled in-house at our Alden, NY office. Please read the guidelines below before bidding:
Eligibility
- Shipping is only available for “boxable” items.
- Oversized, heavy, or large items/groups will not be shipped or may have shipping restrictions.
Inquiries
If you have questions about whether a particular lot can be shipped, please call our office at (716) 574-5019 before bidding.
Packing & Handling Fees
- We charge a packing/handling fee of $5 per box.
- To minimize costs, we strive to pack multiple items into as few boxes as possible while ensuring their safe arrival.
- Only new boxes and packing materials are used to ensure safe delivery. Packing material and box costs typically range between $3-$10 per box, depending on size, weight, and fragility.
Shipping Process
- We exclusively ship via USPS and UPS.
- FedEx is not used due to past unreliability in our area.
- Our shipping software calculates the most cost-effective rate, often providing a discounted rate due to our shipping volume.
- All packages are insured for at least the amount of the paid invoice.
After the Auction
- Arrange Payment: After successfully winning an auction, please call our office to arrange payment for your invoice. This is processed separately from shipping.
- Packing & Shipping: Once payment is completed, the shipping process begins, typically within one week of the auction’s conclusion.
- Shipping Confirmation: Once your items are packed, weighed, and measured, you will receive an email. This email will include:
- A request to confirm your shipping address.
- A link to pay for the shipping cost.
- Immediate tracking information upon payment.
- Shipping Timeline: Packages are usually delivered to the local post office or UPS store within 24 hours of shipping payment being received.
Cost & Estimates
While we strive to provide the most cost-effective shipping services for our buyers, shipping costs have increased in recent years.
If you have any questions or would like a shipping estimate, please call our office with the particular lot numbers, and an estimate range will be provided.
Special Instructions & Contact
Should you have questions or special instructions for our shipping manager prior to shipping, please contact our office at (716) 574-5019.